Our Shipping Costs:
Standard postage and packaging is £4.50.
Free postage on all orders over £45.
Returns
Important Notice: We do not accept in-store returns for online purchases at our Abergavenny Market shop. For all online purchase returns, please use mail.
In Summary:
Faulty Items:
We're very sorry that you have received a faulty item. If your box/item(s) are faulty, please contact us by sending an email to hello@dragonpainter.com within 30 days of receiving your items. We will send you a free returns label. Please let us know if you would like an exchange or refund. In the case of faulty subscription boxes, we can either refund the first box (cancelling the subscription) or exchange it (does not cancel the subscription). Subsequent subscription boxes will be exchanged.
Non faulty Items:
If your box/items are not faulty, and you choose to return them to us, you have 30 days to do so. Please email hello@dragonpainter.com. You are responsible for all costs involved in returning the item(s) to us.
Provided the box and item(s) remain unused and in the same condition that you received them, we will be happy to offer a full refund of the original purchase price for the goods or services you wish to return (including basic shipping cost). In the case of subscription boxes, this returns policy only applies to the first box you receive as per distance selling rules.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit/debit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@dragonpainter.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@dragonpainter.com and send your item to:
DragonPainter
PO Box 177
ABERGAVENNY
NP7 1DU
Return shipping address
To return your product, you should mail your product to:
DragonPainter
PO Box 177
ABERGAVENNY
NP7 1DU
In the case of non faulty items, you will be responsible for paying all costs in returning the item to us. Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund.
In the case of faulty items, we will send you a shipping label.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.